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According to Polimer News, passengers at the Kilambakkam bus terminus in Chennai expressed significant frustration after discovering that their pre-booked buses to Theni had been cancelled. The travelers, who had arrived at the station in anticipation of holiday travel for Vinayaka Chaturthi, were reportedly not informed of the cancellations prior to their arrival.

Many of the affected passengers stated that they had booked their tickets over a month in advance to ensure travel during the festive period. They criticized the lack of communication from transport authorities, noting that a simple SMS notification would have allowed them to make alternative arrangements. The absence of such alerts caused significant inconvenience for those planning to reach their destinations for the holiday.

In response to the complaints, transport officials attributed the lack of notification to technical issues within the booking system. While the officials acknowledged the disruption, the explanation did little to appease the stranded travelers who were left to navigate the logistics of the sudden cancellation at the busy terminal. Such incidents highlight the ongoing challenges in managing high-volume holiday transit at major transport hubs.